Shipping.
Sorted.
Everything you need to know about how your coffee gets from us to you.
Where We Ship
We deliver throughout the United Kingdom — England, Scotland, Wales, and Northern Ireland.
We don't currently ship outside of the UK. We know that's frustrating if you're reading this from elsewhere, and if that changes we'll make it known. For now, UK addresses only.
Shipping Rates
All domestic orders are shipped via Royal Mail or UPS depending on weight.
| Service | Carrier | Order Weight | Cost |
|---|---|---|---|
| Tracked 48 | Royal Mail | Up to 2.45kg | £3.50 |
| Standard Parcel | UPS | Over 2.45kg | ~£12.00 |
For context, a single 250g bag comes in well under 2.45kg, so most orders — including subscriptions and multi-bag purchases — will ship at the £3.50 rate via Royal Mail Tracked 48.
Larger orders over 2.45kg will automatically be shipped via UPS at approximately £12.00. The exact cost will be confirmed at checkout before you pay.
Delivery Times
Royal Mail Tracked 48: Estimated delivery within 2–3 working days from dispatch. "Tracked 48" means Royal Mail aims to deliver within 48 hours, though this is not guaranteed.
UPS: Estimated delivery within 2–4 working days from dispatch.
All orders are dispatched Monday to Friday. Orders placed on weekends or bank holidays will be processed on the next working day.
Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery.
Subscription Deliveries
Subscription orders ship at the same rates as one-off purchases. Your delivery will be dispatched according to the frequency you've chosen, and you'll receive a dispatch notification with tracking for every delivery.
If you need to update your delivery address, you can do so through your account at any time before your next order is processed.
Order Issues
If your order hasn't arrived within the estimated delivery window, check your tracking link first. If the tracking shows no progress or your order appears to be lost, get in touch and we'll sort it — either by tracking it down with the carrier or sending a replacement.
If your coffee arrives damaged, let us know as soon as possible. Send us a photo of the damage and we'll arrange a replacement. We package everything carefully, but things happen in transit and we'll always make it right.
Received the wrong batch or the wrong grind? That's on us. Get in touch and we'll get the correct order out to you as quickly as possible.
Got a question about your delivery?
We're real people and we actually reply.